FAQ'S

Got Questions? We've Got The Answer!

How Can I Become A Member?

As long as you are over the age of 19 and live in Canada, becoming a member is free and easy. Click on “LOGIN/REGISTER” and fill out your information. No credit card required!

Can I Order Outside of Canada?

We are currently only shipping within Canada.

How Long Will It Take To Receive My Package?

You will receive a tracking number in your order confirmation email. Please use the link within the email to track your orderOrders will take 2-4 business days from the date shipped to arrive, in some cases it may take longer due to weather conditions and delays. If you live in a remote area, your order may take an extra few days.

What Payment Methods Do You Accept?

Currently, we only accept Interac E-mail transfer payments. Instructions will be provided with your online invoice and orders ship only after the E-Transfer has been received.

How Do I Send an E-Transfer?

Set up online banking with your financial institution. You may want to contact them for more information on how to set it up or visit https://www.interac.ca/en/interac-e-transfer-consumer.html

How Will My Order Be Packaged?

We understand the need for discretion. All packages are discreet and smell proof. We double vacuum seal the bag to eliminate odours and to seal in the freshness. The bag is then placed in a discreet unmarked parcel so the appearance of the bag is well disguised.

What Happens If I Don't Receive My Package?

If you do not get your package 2 days after the expected arrival date, email us at [email protected] and we will file a trace with Canada Post. If Canada Post can locate the package, they will ship it to you and you will receive it a few days later. In the event that it is unrecoverable or lost in transit, we will send you a replacement package, free of charge. NOTE: If your tracking shows as being delivered but you never received it, please contact Canada post directly, we do not replace orders that has been marked delivered.

How Do I Earn Reward Points

In order to redeem points, you must have an account and not check out as guest.

Reward points are earned on completed purchases on our website.
You earn 0.5 points for every $1 spent on Crazy Cannabis.
You can redeem 100 points for $1 off your order up to a maximum of $15 off per order.

Check your Reward Points balance under Your Account menu or check it out here.